Data Deletion Instructions
We respect your right to control your personal data. If you would like to request the deletion of your personal information from our systems, please follow the instructions below.
How to Request Data Deletion
To request the deletion of your personal data, please send an email to our team with the following information:
- Subject Line: "Data Deletion Request"
- Your Name: The name associated with your account or communications with us
- Contact Information: The email address or phone number you used to interact with our services
- Description: A brief description of which data you would like deleted (or "all personal data")
What Happens Next
Once we receive your data deletion request:
- Confirmation: We will confirm receipt of your request within 48 hours
- Verification: We may ask you to verify your identity to ensure we're deleting the right data
- Processing: We will process your request within 30 days
- Completion: You will receive a confirmation once your data has been deleted
What Data Will Be Deleted
When you request data deletion, we will remove:
- Your contact information (name, email, phone number)
- Communication history and messages
- Account information and preferences
- Any other personal data we have collected about you
Note: Some data may be retained for legal, regulatory, or legitimate business purposes (e.g., financial records for tax compliance). We will inform you if any data cannot be deleted and explain why.
Data Retention Exceptions
In certain cases, we may need to retain some information for:
- Legal compliance and regulatory requirements
- Completing transactions or fulfilling contractual obligations
- Resolving disputes or enforcing our agreements
- Preventing fraud and maintaining security
If any exceptions apply to your request, we will inform you and explain the reasons.
Questions or Concerns
If you have any questions about the data deletion process or need assistance, please don't hesitate to contact us at contact@bysunsetai.com.
For more information about how we handle your data, please review our Privacy Policy.