Privacy Policy

Last Updated: January 7, 2026

SunsetAI ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and manage data when you use our services and software solutions.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our services:

  • Contact Information: Name, email address, phone number, company name
  • Communication Data: Messages, inquiries, and feedback sent through email or other communication channels
  • Business Information: Information about your business needs, project requirements, and technical specifications
  • Account Information: Login credentials and account preferences when you register for our services

1.2 Automatically Collected Information

When you interact with our services, we may automatically collect:

  • Usage Data: Information about how you use our services, including timestamps, interaction patterns, and feature usage
  • Technical Data: IP address, browser type, device information, operating system, and access times
  • Communication Metadata: Delivery status, read receipts, and communication timestamps

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our technical services and software solutions
  • Communication: To respond to your inquiries, send service updates, and provide customer support
  • Business Operations: To manage our business relationships, process transactions, and fulfill contractual obligations
  • Service Improvement: To analyze usage patterns, improve our services, and develop new features
  • Security: To protect against fraud, unauthorized access, and security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations

3. Data Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Cloud hosting and storage providers
  • Communication and messaging platforms
  • Analytics and monitoring services
  • Payment processors

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required by law, legal process, or to:

  • Comply with legal obligations and regulatory requirements
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Respond to lawful requests from public authorities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

3.4 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and security practices
  • Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services and fulfill contractual obligations
  • Comply with legal, regulatory, tax, and accounting requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records for legitimate business purposes

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Restriction: Request restriction of processing of your personal information
  • Objection: Object to the processing of your personal information for certain purposes
  • Withdraw Consent: Withdraw your consent to data processing where consent is the legal basis

To exercise these rights, please contact us at contact@bysunsetai.com. We will respond to your request within the timeframes required by applicable law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our services.

10. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website with a new "Last Updated" date
  • Sending you a notification via email or other communication channels for significant changes

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.

13. Regulatory Compliance

We comply with applicable data protection regulations, including:

  • General Data Protection Regulation (GDPR) for European Union residents
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable regional and national privacy laws

If you are a resident of the EU, California, or another jurisdiction with specific privacy rights, additional protections may apply to you. Please contact us to learn more about your rights under applicable laws.

14. Data Processing Agreement

For customers who engage us to process personal data on their behalf, we maintain data processing agreements that specify our obligations as a data processor, including:

  • Processing data only according to documented instructions
  • Ensuring confidentiality of data processing personnel
  • Implementing appropriate security measures
  • Assisting with data subject rights requests
  • Deleting or returning data upon termination of services

Please contact us if you require a formal data processing agreement for your business relationship with us.